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Why are reviews not showing on my storefront?

If reviews are not showing on your Shopify storefront, use this checklist to find the cause.

The Reviews list block was not added​

Reviews appear through the Reviews list Theme App Block.

To check:

  1. Open Shopify admin.
  2. Go to Online Store.
  3. Click Themes.
  4. Click Customize on your current theme.
  5. Open a product page template.
  6. Check whether the Reviews list block has been added.

If it is missing, add the block and click Save.

The review is not published​

Only published reviews appear on the storefront.

Open MP Product Reviews and check the review status in Manage reviews.

If the review is pending or unpublished, publish it first.

The review is assigned to a different product​

Reviews appear on the product page that matches the review product.

Open the review details page and check the product information.

The widget is hidden when empty​

If a product has no published reviews and the widget is set to hide when empty, the Reviews list may not appear.

Open the Reviews list widget settings and check the empty state.

The product template is different​

Some Shopify themes use multiple product templates.

If reviews appear on one product but not another, check whether the products use different templates. Add the block to each template where reviews should appear.

Storefront data has not updated yet​

After publishing, unpublishing, pinning, replying to, or deleting a review, storefront review data may take a short time to update.

Try refreshing the product page or checking again after a few minutes.

Quick checklist​

  • The Reviews list block is added to the product template
  • The review status is Published
  • The review belongs to the product you are viewing
  • The widget is not hidden when empty
  • You are editing the current live theme
  • You clicked Save in the theme editor
  • Storefront data had time to sync