Why storefront reviews may take time to update
After you change reviews in MP Product Reviews, your storefront may not update immediately.
In most cases, changes appear after a short delay.
Why this happens
MP Product Reviews syncs published review summary and review snapshot data to Shopify product metafields.
Storefront widgets read those metafields to show:
- Review count
- Average rating
- Rating distribution
- Published review list
- Pinned reviews
- Merchant replies
- Review media
Changes that can trigger a storefront sync
A sync may happen after you:
- Publish a review
- Unpublish a review
- Move a review to pending
- Pin or unpin a review
- Delete or restore a review
- Add or delete review media
- Add, edit, or delete a merchant reply
What to do
If the storefront has not updated:
- Wait a few minutes.
- Refresh the product page.
- Open the product page in a private browser window.
- Confirm the review is published.
- Confirm the review belongs to the product page you are checking.
- Use the review metafield sync action in Manage reviews if available.
When to contact support
Contact support if review counts or published reviews still do not update after several minutes.
Include your store URL, affected product URL, review ID or reviewer name, and what action you recently took.