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Contact support for MP Tracking Pixel

Use the support channels in MP Tracking Pixel when you need help with setup, GA4 event delivery, DebugView, or feature requests.

Open help docs​

In MP Tracking Pixel, go to Support center and click Open docs.

Contact support​

You can contact support by email:

support@merchantplaybook.com

Include:

  • Your Shopify store domain
  • Your GA4 Measurement ID
  • The event you are testing
  • Whether the Tracking ID is active
  • Whether the Tracking snippet app embed is enabled
  • Screenshots of any error message, if available

Live chat is available from 9 AM to 6 PM (GMT+7), Monday to Friday.