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Why are product labels not showing?

If your product labels are not showing on your storefront, use this checklist to find the cause.

The Product labels app embed is not enabled​

Product labels are displayed through a Shopify App Embed.

To check:

  1. From your Shopify admin, go to Online Store.
  2. Click Themes.
  3. Click Customize on your current theme.
  4. Open App embeds.
  5. Make sure Product labels is turned on.
  6. Click Save.

If the app embed is disabled, product labels will not appear on your storefront.

The label is paused​

Paused labels do not appear on the storefront.

Open MP Trust Badges & Labels, go to Product labels, and check the label status.

If the label is Paused, click Activate.

The product does not match the label conditions​

A label appears only on products that match its conditions.

Check whether the label is set to show on:

  • All products
  • Specific products
  • Specific product tags

If the label uses specific products, make sure the current product was selected.

If the label uses tags, make sure the current product has at least one matching tag.

The label date range is not active​

If the label uses a selected date range, it will only appear during that period.

Open the label and check the Timing section.

Make sure:

  • The start date is today or earlier
  • The end date is today or later
  • The date range uses your Shopify store timezone

If you want the label to always appear, turn on Show everyday.

You are not viewing a product page​

Product labels are designed to appear on product pages.

If you are checking a collection page, homepage, cart page, or another page type, the label may not appear.

Open a product page that matches the label conditions.

The theme editor was not saved​

After enabling the app embed, you must click Save in the Shopify theme editor.

If the theme editor was not saved, the app embed will not be active on your storefront.

You are checking the wrong theme​

If you recently changed or published a new theme, the app embed may need to be enabled again for the new live theme.

Check that you enabled Product labels on the theme your customers are currently viewing.

The storefront has not updated yet​

After creating, editing, activating, pausing, or deleting a label, storefront sync may take a few minutes.

Try:

  • Refreshing the product page
  • Opening the page in a private browser window
  • Waiting a few minutes and checking again

The theme structure may not be supported​

Product labels are added to the product image area automatically.

Some highly customized themes may use a product image structure that is harder to detect.

If the app embed is enabled, the label is active, and the product matches all conditions, but the label still does not appear, contact support and include:

  • Your store URL
  • The product page URL
  • The label name
  • A screenshot of your label settings
  • The theme name

Quick checklist​

  • The Product labels app embed is enabled
  • The Shopify theme editor was saved
  • The label status is Active
  • The product matches the label conditions
  • The current date is within the label timing
  • You are viewing a product page
  • You are checking the current live theme
  • You waited a few minutes after saving changes