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Contact support for MP Trust Badges & Labels

If you need help with MP Trust Badges & Labels, you can contact our support team.

Contact support​

You can contact us if you need help with:

  • Setting up trust badges
  • Enabling product labels
  • Adding app blocks or app embeds
  • Troubleshooting badges or labels not showing
  • Fixing display issues on your theme
  • Understanding label conditions or timing
  • General app questions

Live chat​

Live chat is available during support hours:

9:00 AM - 6:00 PM (GMT+7), Monday to Friday

To start a chat, open the app and go to Support center.

Email support​

You can email our support team at:

support@merchantplaybook.com

When contacting support, please include as much detail as possible so we can help faster.

Useful information includes:

  • Your store URL
  • The affected product page URL
  • Whether the issue is about trust badges or product labels
  • The label or badge settings you are using
  • A screenshot of the issue
  • A screenshot of your theme editor setup
  • Your theme name

Before contacting support​

For display issues, please check these first:

  • The Shopify theme editor was saved
  • The correct live theme is being used
  • The Trust badges block is added to the right product template
  • The Product labels app embed is enabled
  • The product label is active
  • The product matches the label conditions
  • The label date range is currently active
  • You are viewing a product page
  • You waited a few minutes after saving changes

If everything looks correct but the issue continues, contact support and we will help you check it.