Why storefront changes may take time to update
After you save changes in MP Trust Badges & Labels, your storefront may not update immediately.
In most cases, changes appear after a short delay. This is normal.
Why this happens
When you update trust badges or product labels, the app needs to save your settings and sync them with Shopify.
Your theme then reads the updated settings and displays them on your storefront.
This process can take a few minutes depending on Shopify, your theme, browser cache, and storefront loading behavior.
Changes that may take time
A short delay may happen after you:
- Customize trust badges
- Add or remove badges
- Change badge size, spacing, style, or animation
- Create a product label
- Edit a product label
- Activate or pause a product label
- Delete a product label
- Change product label conditions
- Change product label timing
- Enable an app embed
- Publish or change your theme
What to do
If your changes do not appear immediately:
- Wait a few minutes.
- Refresh the storefront page.
- Open the product page in a private browser window.
- Make sure you are viewing the correct product page.
- Confirm you saved changes in both the app and the Shopify theme editor.
For trust badges
Check that:
- The Trust badges block is added to the correct product template.
- At least one badge is selected.
- Your trust badge settings were saved in the app.
- The Shopify theme editor was saved.
For product labels
Check that:
- The Product labels app embed is enabled.
- The product label is Active.
- The product matches the label conditions.
- The label timing is valid.
- You are viewing a product page.
When to contact support
Contact support if your changes still do not appear after several minutes and all settings look correct.
Please include:
- Your store URL
- The affected product page URL
- Whether the issue is about trust badges or product labels
- A screenshot of your app settings
- A screenshot of your theme editor setup