Why are trust badges not showing?
If your trust badges are not showing on your storefront, use this checklist to find the cause.
The Trust badges block was not added to your theme
Trust badges are displayed through a Theme App Block.
After customizing your badges in the app, you still need to add the Trust badges block in your Shopify theme editor.
To check:
- From your Shopify admin, go to Online Store.
- Click Themes.
- Click Customize on your current theme.
- Open a product page template.
- Check if the Trust badges app block has been added.
If it has not been added, add the block and click Save.
The block was added to the wrong template
Some Shopify themes use multiple product templates.
If you added the block to one template but are viewing a product that uses another template, the badges may not appear.
Check that the product page you are viewing uses the same template where you added the Trust badges block.
The theme editor was not saved
After adding or moving the block, you must click Save in the Shopify theme editor.
If the theme editor was not saved, the block will not appear on your live storefront.
Badge settings were not saved in the app
If you changed badge settings in the app but did not save them, the storefront will continue using the previous settings.
Open MP Trust Badges & Labels, go to Trust badges, and click Save after making changes.
No badges are selected
Trust badges will not appear if no badge is selected.
Open the trust badge settings and make sure at least one badge is selected.
The heading is hidden
If only the heading is missing, check whether Show header text is turned off.
This setting only affects the heading above the badges. The badge images can still appear without a heading.
You are checking the wrong theme
If you recently changed or published a new theme, the Trust badges block may need to be added again to the new live theme.
Check that you are editing the same theme that customers are viewing.
Your storefront has not updated yet
After saving changes, your storefront may take a few minutes to update.
Try:
- Refreshing the product page
- Opening the page in a private browser window
- Clearing your browser cache
- Waiting a few minutes and checking again
Quick checklist
- The Trust badges block is added to the product page template
- The block is added to the correct template
- The Shopify theme editor was saved
- Badge settings were saved in the app
- At least one badge is selected
- You are checking the current live theme
- You are viewing the correct product page