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Merchant Playbook Support Center

Privacy Policy

Last updated: August 14, 2026

This Privacy Policy explains how Merchant Playbook ("Merchant Playbook", "we", "us", or "our") collects, uses, shares, and protects information when you visit or contact us through the Merchant Playbook Support Center website (the "Support Center").

This policy applies to the Support Center itself. Merchant Playbook apps may have their own app-specific privacy policies that describe how information is handled when a merchant installs or uses those apps.

1. Information we collect

When you use the Support Center, we may collect:

  • Technical information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, and timestamps.
  • Usage information, such as search queries, navigation activity, and interactions with support articles or website features.
  • Contact information you choose to send us, such as your name, email address, store information, support message, screenshots, attachments, or feature requests.
  • Diagnostic information, such as logs, error reports, and performance information used to operate and improve the Support Center.

2. How we use information

We use information to:

  • Provide, operate, maintain, and secure the Support Center.
  • Respond to support requests, questions, and feature requests.
  • Understand how visitors find and use support content so we can improve documentation and website performance.
  • Detect, prevent, and troubleshoot errors, abuse, and security issues.
  • Comply with legal obligations and enforce our rights.

3. Cookies, analytics, and logs

We may use cookies, analytics tools, log files, and similar technologies to operate the Support Center, understand usage, improve performance, diagnose errors, and maintain security.

You can control cookies through your browser settings. Some browser settings may affect how parts of the Support Center work.

4. How we share information

We do not sell personal information. We may share information with:

  • Service providers that help us host, operate, secure, analyze, or support the Support Center.
  • Shopify or other platform providers when needed to investigate or respond to a support request involving their services.
  • Professional advisers, authorities, or other parties when required by law, legal process, security needs, or to protect rights.
  • Another entity in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate protections.

5. Data retention

We retain information for as long as needed to provide support, operate and secure the Support Center, improve documentation, maintain business records, resolve disputes, comply with legal obligations, and enforce our rights.

6. International transfers

Merchant Playbook is based in Vietnam, and our service providers may process information in Vietnam, the United States, Canada, the European Economic Area, or other countries. These countries may have data protection laws different from those in your jurisdiction.

7. Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent regarding your personal information.

To make a privacy request, contact us at support@merchantplaybook.com. We may need to verify your identity before fulfilling a request.

8. Children

The Support Center is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

9. Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact

For questions about this Privacy Policy or our privacy practices, contact support@merchantplaybook.com.

For website usage terms, see our Terms of Service.