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Merchant Playbook Support Center

Terms of Service

Last updated: August 14, 2026

These Terms of Service (the "Terms") apply to your access to and use of the Merchant Playbook Support Center website (the "Support Center"). The Support Center is provided by Merchant Playbook ("Merchant Playbook", "we", "us", or "our").

By accessing or using the Support Center, you agree to these Terms. If you do not agree, please do not use the Support Center.

1. Support Center purpose

The Support Center provides product documentation, setup guides, troubleshooting resources, and support information for Merchant Playbook apps and services.

Content on the Support Center is provided for general informational and operational support purposes. It is not legal, financial, tax, compliance, advertising, or professional advice.

2. App-specific terms

Merchant Playbook apps may have their own terms, privacy policies, feature descriptions, billing rules, and platform requirements. If you install or use a Merchant Playbook app, the app-specific terms and policies apply to that app in addition to these website Terms.

3. Acceptable use

You agree not to use the Support Center to:

  • Violate any applicable law, regulation, or third-party right.
  • Interfere with, disrupt, overload, scan, or test the vulnerability of the Support Center or related systems without permission.
  • Submit malicious code, spam, abusive content, or misleading information through any contact or support channel.
  • Copy, scrape, reproduce, or commercially exploit Support Center content in a way that exceeds normal personal or business use.

4. Content accuracy and availability

We work to keep Support Center content accurate and useful, but product features, Shopify platform behavior, browser behavior, and third-party services may change over time. We do not guarantee that all content will always be complete, current, error-free, or available without interruption.

5. Third-party services and links

The Support Center may link to Shopify, app listings, third-party tools, documentation, or other websites. Those services are governed by their own terms and policies. We are not responsible for third-party websites, products, services, content, or platform changes.

6. Intellectual property

The Support Center, including its text, design, graphics, logos, documentation, and related materials, is owned by Merchant Playbook or its licensors and is protected by applicable intellectual property laws.

You may use Support Center content for your own internal business setup, training, and troubleshooting. You may not remove ownership notices, misrepresent the source of the content, or use the content to create a competing documentation or support service.

7. Disclaimer of warranties

To the maximum extent permitted by law, the Support Center is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.

8. Limitation of liability

To the maximum extent permitted by law, Merchant Playbook will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Support Center.

9. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Support Center after changes are posted means you accept the updated Terms.

10. Contact

For questions about these Terms, contact support@merchantplaybook.com.

For information about how we handle personal information on the Support Center, see our Privacy Policy.